Companies rely heavily on Customer Relationship Management (CRM) technology tools to manage interactions with current and future customers. CRM software deploys technology to organize, automate, and synchronize sales, marketing, customer service, and technical support plus manage customers, records, and their surveys.
Intellilink recognizes that the customer is the MOST key factor of any business, and relationships with new and prospective customers are vital to your business.
That is why the main objectives of Intellilinks’s innovative CRM strategy and expertise for you work to:
With expertise in custom software development we can create a feature-rich CRM application for your organization. Our team has experience of building CRM applications for BPOs and corporate.
Based on your requirements we can identify the best open source solution for you and then configure and customize it for your needs. Our team has expertise in creating many CRM solutions using SugarCRM.
If you have already implemented a CRM solution and you want to customize it for your company's specific needs, then we can help. Our technical know-how in multiple operating systems, programming languages, application servers, and database management systems helps us in creating tailored solutions.
If you want to upgrade to a newer version or another CRM application, our team can enable easy transition without any loss of data and productivity. We will build the upgrade and test it before implementing it on your system to minimize downtime.
Intellilink ensures that you will receive the following ERP and CRM Development benefits:
We offer customized CRM solutions that address specific challenges in financial services, insurance, healthcare, retail and other industries.
Customized customer account openings, fraud detection and sales force automation for various brokering products.
New customer acquisitions, multiple line of business management, agent lifecycle support and streamlined customer claims.
Contact center, self service solutions and customer analytics.
Key account management solutions, self-service portals, territory alignment applications and business intelligence.
Full-featured transactional loyalty management
We work with a wide range of CRM products, including Oracle Siebel CRM, Oracle OnDemand, Microsoft CRM, Amdocs, Salesforce.com, Right Now and Cegedim Dendrite. Our services run across the system development lifecycle from development, implementation and maintenance to testing, upgrades and managed services.
Improve customer interactions and boost revenues with sales management tools for compensation, territory management, partner management and sales performance management.
Improve your customer experience by using our case management, field service management and self-service management solutions.
Make sure the right messages are delivered to the right customers through the right channels. Leverage our solutions for campaign management, list management and lead generation.
Automate business processes and increase productivity using proven BPM workflow management tools and integration software packages and our cross-industry expertise.
We have rich expertise and experience in addressing various business challenges across the gamut of Customer Relationship Management. Our cross practice collaboration ensures delivery of value added services in every implementation. We help empowering our customers to sell better, service faster and create differentiated experiences across their customer touch points.
Cloud or On-premise bringing in CRM best practices.
Templatized configuration of CRM platforms help you optimize time to Go-Live considerably.
Indigenously developed frameworks, accelerators help you integrate your CRM platform with a plethora of back end enterprise / legacy / middleware systems.
Robust Cloud based testing frameworks ensure quality deployments much to your satisfaction.
Migrating data from legacy to CRM and from enterprise systems to CRM is always a challenge. Our accelerators help you in seamlessly migrating your data besides ensuring data quality.
Post a successful CRM implementation, conscious efforts need to be made to ensure quick and complete adoption and maintain the system for sustained competitive advantage. Intellilink provides a Framework with a single integrated window to monitor, manage and evolve your CRM ecosystem. The Key services provided are:
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